Cancellation Policy

As of June 1st, 2017, the following 24 HOUR CANCELLATION POLICY will be in effect:

  1. We absolutely must have 24 hour’s notice to move or cancel an appointment.
  2. Clients who fail to show for their appointments will be charged the full amount of the service they have not shown up for on their next appointment.
  3. If cancelling or moving an appointment without 24 hour’s notice the client will be charged 20% of that service(s) on their next appointment.
  4. Any appointment, 2 hours or longer in length, will require a 50% deposit (via credit card) upon booking.  This deposit is non-refundable if cancelled without appropriate notice (24 hours)
    For example, you are booking a spa day and using a gift card, a 50% deposit will still be required.  This deposit will be refunded to you after your spa day has been completed.
  5. If you have an appointment booked and you’re moving it to another day, there will still be a 20% fee on your next appointment.
  6. If you are cancelling due to an emergency, this policy will not be enforced.

WHAT DO WE CLASSIFY AS AN EMERGENCY

  • Death in the Family
  • Bad illness (if cancelled by 9am morning of)
  • Serious Accident

* we respect your time by booking times convenient for you – please respect ours *